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Cancellation Policy

We commit to be on time and prepared for your scheduled appointment. The time you have booked is reserved for you exclusively. We ask that you arrive on time for the appointments you have booked. Late arrivals will begin when you arrive and end at the scheduled time. In the event that you are unable to honour you commitment, we ask that you notify the clinic at least 24 hours in advance. Missed appointments and same-day cancellations will be billed in full. Please note that these treatments do not qualify for insurance reimbursement and future appointments will not be booked while there is an outstanding balance owing. The clinic functions at its best when there is mutual respect. We commit to give you ours and ask for yours in return. Thank-you!